Eligibility for Returns
Serenity Woodworks does not accept returns or cancelations of custom work. If items are damaged in shipping please contact Serenity Woodworks for resolution. Completion dates that adjust are not subject to full refund unless authorized explicitly by Serenity Woodworks. Fees may be applied for any possible refunds.
Return Shipping Costs
Customers are responsible for the return shipping costs unless the return is due to a manufacturing defect or an error on our part.
Refund Process:
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will work with you to arrange for a replacement or a refund, including any necessary return shipping costs.
Custom Orders
Custom-made or personalized items are not eligible for returns unless they are defective or damaged upon arrival. In such cases, please follow the procedures outlined above for returns and refunds.
Contact Information
If you have any questions or concerns regarding our Delivery and Return Policy, please don’t hesitate to contact our customer service team at ryan@customserenitywoodworks.com or call us at (757) 354-4470. We’re here to assist you!