Privacy Policy

Information We Collect

When you place an order or contact us, we collect information such as your name, email address, phone number, and shipping address. We also collect order details, including product specifications and any custom engraving or personalization requests you provide.

How We Use Your Information

We use the information we collect to:

• Fulfill and ship your orders
• Communicate with you about your order status
• Send order confirmations and invoices
• Respond to customer service inquiries
• Improve our products and services

We do not sell, trade, or otherwise transfer your personal information to outside parties.

Payment Information

All payments are processed securely through Square. We do not store your full credit card number, expiration date, or CVV on our servers. Payment data is handled directly by Square in accordance with PCI-DSS standards.

Cookies

We use cookies to maintain your shopping cart session and remember your preferences. These cookies are essential for the website to function properly. We do not use tracking or advertising cookies.

Third-Party Services

We use the following trusted third-party services:

• Square — payment processing
• Resend — transactional email (order confirmations, invoices)

Data Retention

We retain your order information for as long as necessary to fulfill our legal and business obligations, including tax records and warranty purposes. You may request deletion of your personal data at any time by contacting us.

Contact Us

If you have any questions about this privacy policy or how we handle your data, please reach out to us at ryan@serenitywoodworks.com.